Packaging a product

Where possible you should always return  the goods in the original packaging. If this is not available there are a number of things we can suggest to avoid transit damage.

1. Approximately 5 cm of suitable packing should be placed completely around every side of the instrument.
2. Make sure that the packing is pressed firmly into position around all the edges of the goods.
3. If possible all the space between the instrument and the box must be filled so the box won't collapse.
4. Make sure the box you are using is strong enough to protect the product.
5. Make sure all other labels have been removed to avoid confusion on the part of the carrier
6. Make sure that you have clearly marked your returns number on the external packaging or your parcel may be refused

Packing recommendations

To reduce the risk of shock damage and movement inside the package, we recommend you use one or a combination of the following types of packing material:

a) Expanded polystyrene foam
b) Polystyrene sheets or blocks
c) Bubble wrap
d) Foam rubber screwed up newspaper or any other similar item

Warning!!

The packaging of your product will be your responsibility and any damage that occurs to  their instrument due to the incorrect packaging will be chargeable. Korg (UK) Ltd will not be responsible for any such damage.

Flightcase

If the customer chooses to send the product back in a flightcase.and the flightcase itself is not also boxed it will be considered to be 'the external packaging' which will not be covered in the event of damage. Because of this we would always suggest that the flightcase is also boxed.